Q&A’s

If you have any questions and cant find the answer below, go to ask Lisa a question or contact us on 0845 5000 140.

Amounts needed To Create Your Stone

Hair: A standard hair trim. If you have more hair than this to send, that’s fine we will take the required amount.
Cremation Ashes: 30 – 100 grams (3-6 large heaped tablespoons. Your local funeral director will do this for you, if you require). Please note once used, remains are non returnable.
Pet Fur/Hair: Again, the same as hair. Do not worry about exact amounts as other pure carbon can be added to help your stone’s growth.

Any age or combination of hair, nails, cremation ashes or fur can be used to create an Aura Diamond.

If you have any more questions please read the question and answers shown below or contact us.

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How do I know you won't mistake my order?

We know how precious and irreplaceable your order is. It will be handled individually at all times, with the utmost respect and care throughout the process, from start to finish. Your order has it’s own unique code so there will be no chance that your order will ever be mixed or mistaken with anyone else’s.
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Is the diamond real?

Yes. Certificated as genuine diamonds. Optically, chemically and physically identical to mined diamonds.
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Does it matter how old the cremation ashes, hair, (etc.) are?

No. Any age, recent or from years ago. Any combination of hair can be used yours on its own or your loved ones.
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How do I pay?

Full payment is required when placing your order, by cheque, credit card cheque or balance transfer. For finance options please call 0845 5000 140. You can pay by credit and debit card payments processed through a secure provider.
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Why trust us?

We have a team of certified, qualified and licensed experts having
combined experience of over 200+ years in lab diamonds and the jewellery industry. We are a dedicated team committed to helping you. We encourage you to talk to our previous customers, they are our voice. We are also members of the BJA British Jewellery Association renown for their reputation in the UK.
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How long does it take to grow a diamond?

Diamond process approx 80 days. In many cases sooner.
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Can I cancel?

Yes you can, but please refer to our terms and conditions.
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Can you create an Aura Diamond for my family when I pass away?

Yes, we will issue you with a certificate to add to your will, so when the time comes your family will know your requirements. What a fantastic gift to leave your family, live on forever! Have you thought about having an Aura made for them now from either your hair or all of the families hair, so you have the pleasure of giving your Special Aura diamond to your family.
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What Colours do the Aura Diamonds come in?

Currently the rarest colours of diamonds being deep reds, sparkling greens, sunset yellow/orange and ocean blues. All absolutely stunning and beautiful.
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Can you set my diamond?

Yes, we have a range of settings. We can also have designed for you a bespoke one off piece to compliment your Aura Diamond.
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Amounts needed to create your stone...

The more hair you can provide the better as we can take the required amount from this. A standard hair trim 000-000grams. Even a small lock of hair is fine as other pure carbon is added to create perfect diamond growing conditions.